PRIVACY POLICY

We collect information you provide directly when placing an order or contacting us:

• Name, email address, phone number
• Shipping and billing address
• Payment details (processed securely by our payment processor — we never store full card numbers)
• Order history and preferences

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, device type, pages visited, and referring URLs. This is standard for any website and helps us improve performance and security.

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your customer service inquiries
• Detect and prevent fraud or unauthorized access
• Improve our website, products, and services
• Send marketing emails (only if you opt in, and you can unsubscribe at any time)

We do not use your data for any purpose beyond what is listed here without your explicit consent.

Yes. We use cookies and similar tracking technologies to:

• Essential cookies: Keep your cart active and maintain your session while browsing
• Analytics cookies: Understand how visitors use our site (via Google Tag Manager / Google Analytics)
• Marketing cookies: Enable relevant ads if you've opted into marketing

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality such as your shopping cart.

We only share your data with trusted third parties who help us operate our business:

• Payment processors: To securely handle transactions (e.g., Stripe, PayPal)
• Shipping carriers: USPS, UPS, FedEx — to fulfill and deliver your order
• Analytics providers: Google Analytics for aggregate site performance data
• Customer support tools: To manage support tickets and communications

We never sell, rent, or trade your personal information to any third party for marketing purposes. All service providers are contractually required to protect your data.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Order records: Retained for 7 years for accounting and legal compliance
• Account data: Retained while your account is active, or until you request deletion
• Marketing data: Retained until you unsubscribe or request removal
• Technical logs: Typically purged after 90 days

We take the security of your personal information seriously. Measures we have in place include:

• TLS/SSL encryption on all pages and during checkout
• Payment data handled exclusively by PCI-compliant processors — we never store full card numbers
• Access to customer data restricted to authorized personnel only
• Regular security reviews of our platform and third-party integrations

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email
• Portability: Request your data in a portable format

California residents (CCPA): You have additional rights including the right to know what categories of data we collect and to opt out of any sale of personal information. We do not sell personal information.

To exercise any of these rights, email us at [email protected].

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.