RETURNS & REFUND POLICY

We accept return requests within 30 days of the delivery date. After this window has passed, items are no longer eligible for return or refund. The 30-day period begins from the date the carrier marks your order as delivered.

To be eligible for a return, items must meet all of the following conditions:

• Unworn — never put on or tried on
• Unused — no signs of use, washing, or alteration
• Original condition — tags attached, no damage
• Original packaging — returned in the original bag or box

Items that do not meet these conditions will not be accepted for return.

Do not send items back without first receiving approval. To start a return:

• Email us at info@spiderhoodieus.com with your order number and reason for return
• Our team will review your request and respond within 12 hours (Mon–Fri, 9am–6pm)
• If approved, you will receive return instructions by email
• Ship the item back using those instructions, return shipping is on us

Want a different size or colorway instead of a refund? Just say so in your email and we will send an exchange once the return is approved.

Returns sent without prior approval may not be accepted.

We do. Return shipping is free on every approved return, whatever the reason: wrong size, change of mind, or a damaged, defective or incorrect item. Once your return is approved, our support team emails you return instructions and we cover the shipping cost.

Once we receive and inspect your returned item, refunds are typically processed within 3–5 business days. After processing, the refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 2–5 business days to appear in your account.

Please contact us immediately after delivery and include:

• Your order number
• Clear photos of the damaged or incorrect item
• A brief description of the issue

Our team will review your case and arrange a replacement or full refund at no additional cost to you.

Order cancellations are accepted within 12 hours of placing the order. After this window, your order may already be in processing or fulfillment and cannot be cancelled. If you need to cancel, contact us as soon as possible at info@spiderhoodieus.com.

The following items are not eligible for return:

• Items returned after the 30-day window
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Items marked as final sale at time of purchase

If you are unsure whether your item qualifies, please contact us before initiating a return.